Frequently Asked Questions

The rental price includes WiFi, water, electricity and parking, plus a one-time delivery of bed, bath and kitchen linen upon arrival, and final cleaning. Tourist tax is not included and will be charged separately. Additional options, such as interim cleaning or an extra linen change, can be booked separately upon request.

No, children under the age of 2 stay free of charge and are not counted as a guest. Two baby cots are available at the chalet free of charge.

You can make a reservation through our website, by phone, via our live chat, or by email. You can reach us at +34 960 13 52 81 or info@bookaparadise.com.

After completing your reservation, you will receive a confirmation email within a few minutes. If you would also like an invoice, please let us know and we will be happy to provide one.

We accept payment via credit card, bank transfer and iDEAL.

Smoking is not permitted inside the chalet. Guests may smoke on the terraces.

Children of all ages are welcome, and two baby cots are available at the chalet free of charge.

Yes, a local tourist tax applies. In 2026, the total rate is €3.46 per person per night for guests aged 15 and over. Children under 15 only pay a small waste contribution of €0.21 per night. These charges are not included in the rental price and are charged separately. The tax includes the Guest Mobility Ticket, which provides free travel on public buses and trains throughout SalzburgerLand during your stay.

Cancellation conditions vary depending on the season and selected dates. The applicable cancellation policy is clearly shown during the booking process before you confirm your reservation.

Minimum stay requirements vary depending on the season and selected dates. The applicable minimum stay is automatically shown when you select your arrival date.

Well-behaved pets are welcome by prior arrangement. Please contact us before booking so we can confirm availability and any conditions.

Check-in is from 4:00 PM and check-out is until 10:00 AM. Early check-in or late check-out may be arranged on request, depending on availability.

Yes, upon arrival you will find basic essentials for the first day in the chalet, such as dish soap, a roll of toilet paper, and coffee. For a longer stay, we recommend bringing extra supplies or purchasing them locally.

Yes, a Nespresso machine with a milk frother for cappuccino is available, as well as a traditional filter coffee machine.

Yes, there is a separate guest toilet next to the living room, so guests don't need to pass through bedrooms.

Yes, a BBQ and gas bottle is available for guest use.

Yes, the chalet has an open fireplace, and firewood is provided. A safety guard is also available to help protect small children around the fireplace.

Yes, every bathroom is equipped with a hairdryer.

Yes, the chalet is built with sustainability and comfort in mind. It features triple glazing, approximately 20 cm of exterior insulation and an energy-efficient heat pump system, creating an excellent indoor climate throughout the year. Each room has individual temperature control, so you only heat the spaces you use. Thanks to the high level of insulation, the chalet also stays pleasantly cool during the summer months. Charging points for electric cars are available at the chalet.

Yes, every bedroom, bathroom and other living space has its own thermostat for individual temperature control, allowing you to set a comfortable temperature in each room separately.

There are two dishwashers, ideal for large groups.

The kitchen features a combined steam and conventional oven.

The kitchen has two refrigerators, one of which includes a freezer compartment.

Yes, an iron and ironing board are provided.

Yes, a washing machine and tumble dryer are available for guests to use during their stay. A fair use policy applies. Normal occasional use is included in your stay, but in case of excessive use, we reserve the right to charge for the additional usage.

Yes, the private sauna is available exclusively for the use of chalet guests, free of charge.

Yes, bed linen and towels are provided for all guests.

Yes, free high-speed WiFi is available throughout the chalet.

Yes, all guests receive the HochkönigCard free of charge for the duration of their stay. In summer, the card includes unlimited use of the six summer mountain lifts, free access to the outdoor pools and tennis courts in Mühlbach and Maria Alm, free guided hiking, MTB and e-MTB tours, and one free bike transport per day on a participating summer lift. It also provides access to various family attractions and additional discounts throughout the region. In winter, the card offers benefits including free ski buses and discounts on selected activities and mountain lifts. Benefits and operating periods may vary by season.  

Yes, a caretaker/manager is available to assist in case of emergencies.

Yes, the road leading to the chalet is private, with no through traffic.

Yes, charging points for two electric cars are available on site. Simply scan the QR code at the charging station with your smartphone and follow the instructions to start and pay for charging.

Yes, a small SPAR supermarket is within walking distance of the chalet and offers everything you need for your daily groceries. For a larger selection, Bischofshofen is about a 15-minute drive away, with several large supermarkets, including BILLA, Lidl and HOFER.

Yes, a dedicated heated ski and boot storage area is available for guests, keeping your equipment warm and dry. In summer, the area can also be used to conveniently store outdoor and sports equipment.

The chalet is a short drive from the ski lifts in Muhlbach am Hochkonig, and a bus stop is within walking distance, making it easy to reach the slopes without a car.

Yes, free parking is available directly at the chalet: two covered spaces plus two additional spaces right in front of the house.